Privacy Policy

Big Fish Consulting Privacy Policy

Last Updated: July 14, 2025

This Privacy Policy describes how Big Fish Consulting (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit and interact with our website, savewithbigfish.com, and when you engage with our SMS services.

1. Information We Collect

We may collect various types of personal information from you, including:

  • Contact Information: Name, email address, phone number, mailing address.
  • Demographic Information: (If applicable and collected for specific services, e.g., business type, industry).
  • Usage Data: Information about how you use our website (e.g., pages visited, time spent on pages, links clicked).
  • Technical Data: IP address, browser type, operating system, device information.
  • Information you provide directly to us: When you fill out forms, subscribe to newsletters, or communicate with us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services.
  • To improve, personalize, and expand our website and services.
  • To communicate with you, including responding to inquiries, providing customer support, and sending important updates.
  • To send you marketing and promotional communications (with your consent, where required).
  • To analyze how our website and services are used and to improve their effectiveness.
  • To detect, prevent, and address technical issues or security incidents.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your personal information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, analytics, email delivery, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • Affiliates: No mobile opt-in or text message consent will be shared with third parties or affiliates.

4. Your Opt-in Information and Sharing

We are committed to transparency regarding the collection and sharing of your opt-in information. When you provide your consent for specific services (e.g., SMS marketing), we will clearly inform you about how that information will be used and if it will be shared.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

5. SMS Terms of Service

By opting into our SMS program, you agree to these SMS Terms of Service.

  • Types of Messages Sent: We send SMS messages during communication with Retail Energy Providers, the Texas State Comptroller and and with Merchant Services. Communication to customers may also include: billing, start dates, end dates, disconnection notices, renewal contracts, informational messages, appointment reminders, promotional offers, updates on your consultation, and/or account notifications from Big Fish Consulting.
  • Consent: If you consent to receive SMS from Big Fish Consulting, you agree to receive informational messages, appointment reminders, promotional offers, updates on your consultation, and/or account notifications SMS from us.
  • Opt-Out: Reply STOP to opt-out of our SMS messages at any time.
  • Support: Reply HELP for support or contact us directly at (361) 414-9863, Extension 1.
  • Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
  • Messaging Frequency: Messaging frequency may vary.

6. Your Choices

  • Opt-out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
  • SMS Opt-out: As described above, you can opt-out of SMS messages by replying STOP.
  • Do Not Track: We do not currently respond to “Do Not Track” signals.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: ops@savewithbigfish.com
  • By phone: (361) 414-9863
  • By mail: 645 Everhart Rd, Corpus Christi, TX 78411